Job Description

We are looking for a highly motivated Privacy Operations Manager to support our dynamic global business. This is a deeply operational and cross-functional role that will directly support global privacy initiatives and drive the development and execution of scalable solutions that comply with new and evolving privacy obligations. Day-to-day, this includes, among many other things: supporting data mapping and data governance efforts; conducting PIAs and related assessments; managing privacy policies, procedures and strategies; and working cross-functionally with tech and business stakeholders to operationalize the latest privacy and data protection requirements. As part of a small team where all members contribute at every level, this person must be able to think creatively, provide solution-oriented advice and develop a mastery of both the big and small picture.

This hybrid position will be based in our either our Boston, Galway, London, or Berlin office. At Wayfair, hybrid for enterprise employees requires a commitment to be in the office Monday through Thursday, with Fridays remote.

What You'll Do

• Support and manage our efforts to align with all relevant privacy and data protection laws in assigned jurisdictions (e.g., EU, US, Canada, UK, China, and India).
• Stay abreast of privacy regulations, standards and industry best practices and communicate and train internal stakeholders, including management, on the impacts of new developments.
• Identify, manage and document global privacy requirements through assessments and audits.
• Counsel stakeholders on privacy requirements across our global business, including our omnichannel customer offerings and our supply chain and logistics business.
• Manage privacy team personnel responsible for carrying out business process assessments, data mapping and inventories, and other privacy initiatives.
• Contribute to the evolution of the privacy program by identifying and defining areas for improvement, conducting gap analyses and putting new procedures in place to mitigate privacy risk across the company.

What You'll Need

• 3+ years of privacy operations, compliance or legal experience with knowledge of global privacy laws including GDPR, CCPA and PIPEDA and related operational privacy procedures.
• Bachelor’s Degree required.
• Excellent analytical, writing and communication skills.
• Experience managing and executing large projects end-to-end including project management, data gathering, modeling, problem-solving and communicating recommendations.
• Highly effective, business-friendly and persuasive communication skills including excellent negotiation and relationship-building skills.
• Embraces challenging situations with a solutions-oriented mindset; able to quickly build trust with stakeholders.
• Organized and able to prioritize, multi-task, meet deadlines and maintain flexibility in a fast-paced, ambiguous and changing environment.
• Self-motivated to seek out challenges and tenacious in pursuit of excellent outcomes; willing to roll-up sleeves, pitch-in and tackle problems of all shapes and sizes.

Additional Qualifications (not Required)

• JD and/or certification related to Privacy and Data Protection (e.g., International Association of Privacy Professionals certifications).
• Experience with data mapping software.
• Experience managing privacy team personnel and providing a productive, collaborative and motivating work environment.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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