Job Description

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

• Produce retail product insights, collaborate with platform delivery teams on quality metrics and operational monitoring that triggers incident response
• Supply analytical insights and innovation opportunities by using competitive intelligence tools
• Provide analyses facilitating the creation of business cases for digitally sponsored projects.
• Develop and maintain the observability strategy for retail platforms including instrumentation, monitoring & response processes
• Develop SQL queries, access data warehouse, generate automated daily / weekly reports, create relevant KPIs and metrics for commercial digital performance

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree required
• 4+ years of digital channel experience (Business or IT)
• 4+ years utilizing digital analytics tools
• 4+ years of experience in advanced research in a quantitative and analytical field
• Background in Statistics, Business Analytics, Digital Analytics, and/or Information Systems
• Strong data analysis, manipulation, and problem solving skills
• Strong written, oral, and interpersonal skills, including the ability to explain and/or present analysis
• The ability to provide insights and recommendations based on data and analysis

What will help you propel from the pack (Preferred Qualifications):

• Advanced skills using SQL and/or PySpark
• Experience with building reports/dashboards in PowerBI
• Experience with building reports/dashboards in Tibco Spotfire
• MBA preferred
• Digital retail experience
• Airline or travel industry experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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