Job Description

Full job description

• At Securian Financial the internal title for this position is Business Operations Consultant.

Overview:

The Workforce Management Consultant is responsible for creating and implementing strategies that support our continued effort to develop resource modification solutions in all areas of the enterprise as it pertains to the utilization and productivity of our staff. This position will be directing a team of 4 - 6 Workforce Management Analytics, including prioritization of work. Through analysis of Customer Center and associate historical performance, you will be responsible to maintain data to ensure effective performance of the Customer Center in order to meet client service levels.

Responsibilities include but not limited to:

• Responsible for conducting adhoc analyses and managing reporting and metrics as it relates to developing, analyzing and producing monthly reports and/or graphs to assess current trends relative to driving day-to-day business decisions.

• Utilize workforce management application and past performance reports to create weekly interaction forecasts to predict volumes as they relate to scheduling needs.

• Critical function of this position is to implement best practices in workforce management to ensure the most efficient use of staffing resources to meet customer needs.

• Provide business insights for staffing related strategy, including cost/benefit analysis, and assist in the implementation of activities designed to optimize the workforce .

• Understands business objectives and drives the use of applications and technical systems to improve workflows and achieve objectives.

• Provide communication to Customer Center associates and leadership on staffing requirements, including approval to schedule meetings, training, coaching, etc., as appropriate to scheduling needs.

• Works with functional business leaders and teams to drive the identification, definition and prioritization of business process improvement initiatives.

Qualifications:

• 3-5 years of previous Workforce Management experience required.

• Ability to obtain SWPP (Society of Workforce Professional Planners) online certification with 18 months-2 years.

• Previous Workforce Management software experience preferred.

• Strong knowledge of business area products, services and call handling practices.

• Ability to collaborate with stakeholders at all levels of the organization.

• A high degree of adaptability and flexibility in a fast-paced, rapidly changing environment.

• Strong computer skills including Microsoft Office, QA applications and databases.

• Data collection, management, and analysis ability.

• Demonstrates a high degree of personal accountability, passion, and execution.

• Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration.

Physical Job Requirements:

• Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day.

• Ability to work at least 40 hours per week.

• Ability to utilize the phone and/or virtual meeting platform for 1-4 hours per day.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire.

• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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